Refund policy

We want you to feel confident while shopping with HAYZO.

If you receive a product that is damaged, defective, incorrect, or different from your order, please contact us within 3 days of delivery with your order details and clear photos or video of the issue.

Eligible returns will be reviewed and, once approved, we will guide you through the return process.

For size or preference-related returns, the product must be unused, unwashed, unworn, and returned in its original condition with tags and packaging. Return eligibility may depend on the product type.

Once the returned item is received and inspected, approved refunds will be processed to the original payment method. Refund processing time may vary depending on the bank or payment provider.

Certain items may not be eligible for return due to hygiene, customization, or product-specific conditions. Any such restriction will be clearly mentioned on the product page.

If you need help with a return or refund, please contact HAYZO through the contact details available on our website.